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Von 10.10.2017

Privacy policy dated February 2, 2023

This Personal Data Privacy Policy (hereinafter referred to as the "Privacy Policy") applies to the information that the www.Qoovee.com website and Qoovee Mobile App can get about the User during their use of the website and mobile App.



1.1. The following terms are used in this Privacy Policy:

1.1.1. "Website Administration" - Alive LLC, legal address: T. Frunze, 38, Bishkek, Kyrgyz Republic, PO BOX 720000 (hereinafter referred to as the "Website Administration")" – persons who manage the website, who organize and (or) process personal data, as well as determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data.

1.1.2. "Personal data" - any information relating to a directly or indirectly identifiable, or identifiable individual (subject of personal data).

1.1.3. "Personal data processing" - any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. "Confidentiality of personal data" - a mandatory requirement for the Operator or other person who has access to personal data to prevent their dissemination without the consent of the subject of personal data or other legal grounds.

1.1.5. "Website User (hereinafter referred to as the "User")" - a person who has access to the Website via the Internet.

1.1.6. "Cookies" - a small piece of data sent by the web server and stored on the user's computer, which is sent by the web client or web browser to the web server each time in an HTTP request when trying to open a page on the corresponding website.

1.1.7. "IP address" - a unique network address of a node in a computer network built using the IP Protocol.



2.1. The User's use of the website means that they agree to this Privacy Policy and the terms of processing the User's personal data.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the Website.

2.3. This Privacy Policy applies only to www.qoovee.com, www.club.qoovee.com and www.logistics.qoovee.com websites. The Website Administration does not control and is not responsible for third-party websites that the User can visit by clicking the links available on the website.



3.1. This Privacy Policy sets out the obligations of the Website Administration for the non-disclosure and ensuring the confidentiality of personal data that the User provides at the request of the Website Administration when registering on the website.

3.2. Personal data allowed to be processed under this Privacy Policy is provided by the User by filling out the registration form provided on the Website and the feedback form on the Website in the following sections: "Name (your name)", "Email (your email)", "Phone number (your phone number)", and includes the following information:

3.2.1. The name of the Website User;

3.2.2. Email address/phone number of the Website User.

3.2.3. The User's place of residence.

3.2.4. Other information

3.3. The Website protects the Data that is automatically transmitted when the pages are visited:

· IP address;

· information from cookies;

· information about the browser;

· access time;

· referrer (address of the previous page).

3.4. Any other personal information not specified above (browsing history, browsers and operating systems used, etc.) is subject to secure storage and non-disclosure, except for the cases provided for in clauses 5.2. and 5.3. of this Privacy Policy.



4.1. The Website Administration may use the User's personal data for the following purposes:

4.1.1. Establishing feedback with the Website User, negotiating the Website User's order in written or oral form, sending notifications, requests related to the use of the Website, providing services, processing requests and orders from the User.

4.1.2. Confirmation of the accuracy and completeness of personal data provided by the User.

4.1.3. Providing the User with effective customer and technical support in case of problems related to the use of the Website.

4.1.4. Providing the User with special offers, pricing information, newsletters and other information on behalf of the Website or on behalf of the Website's partners with User's consent.

4.1.5. Providing the User with access to the websites or services of the Website's partners in order to obtain products and services.



5.1. The processing of the User's personal data is carried out without a time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.

5.2. The User agrees that the Website Administration has the right to transfer personal data to third parties in order to fulfill the order of the Website User placed on the Website or placed in writing or orally during negotiations.

5.3. The User's personal data may be transferred to the authorized state authorities only on the grounds and in accordance with the procedure established by law.

5.4. In case of loss or disclosure of personal data, the Website Administration informs the User about the loss or disclosure of personal data.

5.5. The Website Administration takes the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.6. The Website Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.



6.1. The User is obliged to:

6.1.1. Provide information about personal data necessary for using the Website.

6.1.2. Update or supplement the provided information about personal data if this information changes.

6.2. The Website Administration is obliged to:

6.2.1. Use the received information exclusively for the purposes specified in clause 4 of this Privacy Policy.

6.2.2. Ensure that confidential information is kept secret, not to disclose it without the User's prior written permission, and not to sell, exchange, publish, or otherwise disclose the transmitted User's personal data, except for clauses 5.2. and 5.3. of this Privacy Policy.

6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure usually used to protect this type of information in existing business practices.

6.2.4. Perform blocking of personal data related to the relevant User from the moment of the appeal or request by the User or his/her legal representative or the authorized body for the protection of the rights of subjects of personal data for the period of verification, in case of detection of false personal data or illegal actions.



7.1. The Website Administration, if it has not fulfilled its obligations, is liable for losses incurred by the User in connection with the misuse of personal data, in accordance with the legislation of the Kyrgyz Republic, except for the cases provided for in clauses 5.2., 5.3. and 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of Confidential information, the Website Administration is not liable if this confidential information:

7.2.1. Became public before it was lost or disclosed.

7.2.2. Was received from a third party before It was received by the Website Administration.

7.2.3. Was disclosed with the User's consent.



8.1. Before applying to the court with a claim regarding the disputes arising from the relationship between the Website User and the Website Administration, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).

8.2. The recipient of the claim notifies the claimant in writing of the results of the claim review within 30 calendar days from the date of receipt of the claim.

8.3. If an agreement is not reached, the dispute will be referred for consideration to

the Arbitration Commission of the International Association for the Development of Intellectual Property (www.maris-global.com).



9.1. The Website Administration has the right to make changes to this Privacy Policy without the User's consent.

9.2. The new Privacy Policy takes effect from the moment it is posted on the Website, unless otherwise provided by the new version of the Privacy Policy.

9.3. Any suggestions or questions about this Privacy Policy should be sent to the following email address: [email protected]


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